RETURN & EXCHANGE POLICY

Return & Exchange Policy

Return form can be found at the bottom of the page.

Welcome to ARJIA, where your satisfaction is our priority. We understand that sometimes what you receive isn’t exactly what you expected, and we are committed to resolving such issues for you. Please find our return and exchange policy below:

  1. Return Period:

    • We offer a 7-day return policy from the day your order is received.
    • All items must be returned in their original condition, unopened.
    • Items that are not returned in a re-sellable condition will not be eligible for a refund or exchange.

  2. Faulty Products:

    • If you receive a defective product or one that does not function as advertised, please contact us immediately for assistance.
    • Faulty products can be returned within 15 days of receipt, provided they are in their original packaging with all accompanying accessories.

  3. Exchanges:

    • Exchanges are subject to availability.
    • If you wish to exchange an item for a different color, size, or product, please fill out the form at the bottom of the page.
    • Once we receive your details, a replacement will be arranged.
    • A courier will collect the current product from you and deliver the new one.

  4. Refunds:

    • Refunds are processed within 2-4 working days after we receive and inspect the returned items.
    • Refunds will be issued via bank transfer.
    • Refund times are subject to bank processing delays, which are beyond our control.

  5. Return Shipping:

    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping service to ensure your item is returned to us safely.
    • ARJIA is not liable for items lost during return transit.

  6. Non-Refundable Delivery Charges:

    • Delivery charges will not be refunded if the return or exchange is due to the customer's change of mind or a mistaken order.
    • Delivery charges are typically Rs. 250, even if a product states "free delivery," meaning the delivery cost is incorporated into the price.
    • Shipping costs are only refundable when the fault lies with ARJIA, such as in cases of faulty products or packing mistakes.

  7. How to Initiate a Return or Exchange:

    • To begin the return or exchange process, please fill out the form provided below.
    • Ensure that you enter all required details accurately to help us understand your request better.
    • After you submit the form, our customer support team will review the information and get in touch with you to confirm the submission and discuss the next steps.
    • Please keep the product ready for return or exchange, ensuring it is in its original condition.
    • Once your request is confirmed, we will proceed with the return or exchange process.